A single source for everything you need to know about your customers
To understand the customer experience, you need information about every interaction they’ve had with your company. Unfortunately, since those interactions can span across departments and systems, too often customer data is siloed and difficult to access. This can lead to your team members having uninformed conversations with your customers. Customer 360s pull data from across your tech stack, including your ticketing software, billing tool, marketing automation platforms and CRM, so that everyone can have an up-to-date, comprehensive picture of a customer’s engagement with your company.
“Because each recommendation is highly vetted and includes the data to confirm the recommendation and an easy way to act on it, [New Breed] has definitely helped us reduce the amount of time that we spend on our proactive outreach.”