SOLUTIONS
The customer journey is complex.
We dig into every touchpoint in order to power customer-centric engagements. We’ll help your team focus their time and energy on the activities that’ll have the highest impact on your customers and your company. From identifying your best customer segments to creating playbooks that’ll help you be more proactive, New Breed’s services will equip you with the tools and information you need to best serve your customers so you can retain and expand them.
Customer
360s
Get a comprehensive understanding of your customers in a single dashboard.
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Engagement Playbooks
Maximize the value of your customer relationships with contextual proactive communications.
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Service hub implementation
Set up your ticketing system, feedback surveys and knowledge base.
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Revenue monitoring
Learn which customer segments present the biggest opportunities for growth.
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Ticket Management
Implement and manage ticket pipelines to serve and support your customers.
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Laying The
Foundation
Growth Acceleration Workshop
Define your best customers and develop a strategy to acquire more of them
Without an understanding of what a good-fit lead is and how to pursue them, you’ll struggle to acquire profitable customers. Our workshop will set you up for success by aligning your teams, identifying your buyer personas and ICPs and setting goals that’ll lead to revenue.
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Inbound Readiness
The operations you need to segment, communicate with, prioritize and route leads.
Your marketing team could be generating amazing leads, but if they’re not being managed correctly in your CRM and passed to your sales team, they won’t become customers. Get essential configuration, documentation and training around your backend marketing and sales processes from our experts.
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HubSpot Implementation
Get a HubSpot portal configured to your business’s needs
Implementing a new software is no easy feat, but our team knows HubSpot inside and out. They’ll get your portal up and running in weeks and then train your team on how to use it so you can quickly see value from the tool.
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Sales-Ready Website
Make your website your best salesperson
In order to grow, you need a website that draws in visitors and converts them into leads. Our Sales-Ready Websites combine design, content and user experience to fulfill your personas’ needs and accomplish your business goals.
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“New Breed is the first agency we've come across that shows a genuine interest in empowering their clients to build a proactive, rather than reactive, marketing organization. Their expertise has enabled us to refine every aspect of our inbound approach, from SEO to Salesforce integration. Most importantly, they're the rare breed of agency capable of helping clients check off that crucial last step in the inbound methodology, 'Delight.' ”
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