Customer success is one of today’s fastest-growing departments because it puts the most important part of your business — your customers — at the forefront.

Retention and expansion are critical elements of any business looking to scale and see long-term success. Because of that, growing businesses everywhere are realizing the importance of the customer success function at their company. 

After interviewing leaders throughout the industry, Jake Tauscher, MBA at the Harvard Business School, compiled this report on the state of customer success.
Preview of the Insights Into the State of Customer Success Report 

Reading this report, you'll gain insights into: 

  • The common challenges faced by customer success teams
  • The most important factors influencing retention 
  • The value (or current lack thereof) of dedicated CS software 
  • How B2B SaaS companies are hiring CSMs 

To download the report, fill out the form on the right!

Download the Report

“New Breed’s biggest selling point is that they care about my growth just as much as their own growth and they know by being a trusted partner to me, it will help ignite their own business.”

Rachel Slater | VP of Marketing | LiniumRead Full Story