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HubSpot:
Annual State of Service in 2022

HubSpot and New Breed's co-promoted annual report delivers proprietary insights for customer teams and service leaders.

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State of Service LP Assets compressed90% of leaders report that customer expectations have increased to an all-time high. That spells a huge opportunity for businesses that can implement the platforms and playbooks to meet rising expectations.

This report answers key questions, like 

  • How will customer expectations continue to evolve in 2022?
  • What are the biggest risks and opportunities for customer-facing teams?
  • How are KPIs changing for service leaders? 

For access to these and more insights on the state of customer service, get your copy today. 

Download the report