90% of leaders report that customer expectations have increased to an all-time high. That spells a huge opportunity for businesses that can implement the platforms and playbooks to meet rising expectations.
This report answers key questions, like
- How will customer expectations continue to evolve in 2022?
- What are the biggest risks and opportunities for customer-facing teams?
- How are KPIs changing for service leaders?
For access to these and more insights on the state of customer service, get your copy today.